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Privacy Policy

Introduction 

This policy explains how we, Shyamvyanjan (hereinafter referred to as “shyamvyanjan.com”), uses the personal information provided by you, while using our services, including but not limited to our website and mobile applications (jointly referred as “Website”). Please carefully go through the Privacy Policy and understand it, before using any service from Shyamvyanjan. By visiting and/or ordering services from this Website, it is assumed that you had agreed and, where ever required, you should provide your consent for the collection, use and transfer of your information, as set out in this policy. 

What information do we collect about you?

Whenever you are ordering for any goods or services from us i.e. from our Website, we will get your personal information. We also collect information, when you complete any customer survey. Website usage information may also be collected using cookies (as defined below). Shyamvyanjan will collect information, that personally identifies you and your location, where required (this may include your name, email address, home address, telephone number, etc.), only when you voluntarily share it with us. We collect this information exclusively, to carry out the functions offered on the Website and to provide you with our new arrivals and information about shyamvyanjan and other services which, we may think you are interested in. We may collect this personal information through:- online food ordering; entry into competitions; subscribing to our newsletter; creating a user account; sending 'contact us' messages or other correspondence through this Website; or through advertising, research and direct marketing. We do not collect sensitive information about you. 

Cookies 

Some of the information collected will not personally identify you but will instead track your use of the Website, so that we can better understand how our Website is used by customers that help us to enhance and improve your experience in ordering food. We may obtain this information by use of cookies. Cookies are a small data file that is transferred to your device that recognises and identifies your device and allows your device to 'remember' information from the Website for future use. Cookies will not be used to obtain any information, that personally identifies you - your personal information can only be obtained by shyamvyanjan, only if you provide it to us. We may collect technical information from your mobile or your use of our services, through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Your device and the web browser should allow you to refuse cookies, if you wish by changing the settings.

Storage and security of your personal information 

shyamvyanjan will put all reasonable efforts to maintain the security, of your personal information and to protect from misuse, interference and loss and against unauthorised access, modification or disclosure, of your personal information. Shyamvyanjan will destroy any of your personal information that it holds, which if no longer requires, under the terms of this Privacy Policy. Where you have chosen a password to access certain services of the Website, it’s your responsibility to keep your password confidential. We only recommend you to not to share your password with anyone. Due to the nature of the internet, shyamvyanjan does not provide any guarantee or warranty regarding the security of your personal information, that you provide during the time for making any order or storage by us and you acknowledge that, you disclose your personal information to us at your own risk. Please contact us immediately, if you become aware or have any reason to believe, there has been any unauthorised use of your personal information in connection with the Website. 

How will we use the information collected from you? 

Your consent to shyamvyanjan, for collecting and using your personal information for processing and delivering the order placed by you or any service in the Website. In particular you expressly consent that, shyamvyanjan may disclose your personal information, including your name, email address, physical address and telephone number to delivering person who makes delivery of your order, the person, either employed by shyamvyanjan or by third parties providing delivery services to shyamvyanjan. We will contact with you, using your personal information for advertising and direct marketing purposes, In order to inform you about the Website and the goods and services or other matters it will provide that it believes will be for your interest. Shyamvyanjan may disclose your personal information, and your consent to the disclosure of your personal information, to:

  • other entities that comes under shyamvyanjan group of companies; and
  • third parties engaged by shyamvyanjan or other members of the shyamvyanjan group, to perform functions or provide products and services on our behalf, such as processing payments, mail outs, debt collection, research, statistical information, marketing and direct or indirect advertising.

If you would like to unsubscribe from receiving direct marketing communications from shyamvyanjan or do not want us to share your personal information with other parties, please e-mail us at support@shyamvyanjan.com. Follow the steps to unsubscribe which are presented in every communication you receive from us, requesting your personal information to be removed from our mailing list. We will use reasonable endeavours to comply with your request within a reasonable period of time on receiving your request. Please note that, the withdrawal of any authorisations for processing of your personal information by third parties, may result that we are unable to provide any service to you.

shyamvyanjan reserves the right to disclose your personal information, if it is required or authorised by law t do so, and , if it is reasonably necessary in its opinion to protect the rights or property of shyamvyanjan or any third party, or to avoid injury to any person. If the shyamvyanjan business is sold or merges with any other entity, then some or all of your personal information may be passed to third party. 

Access to your information 

shyamvyanjan will use all reasonable efforts to keep personal information it holds accurate, complete, up-to-date, relevant and not misleading. Please contact us if you would like to access the personal information shyamvyanjan holds about you. We will use reasonable endeavours to provide a complete list of your personal information within a reasonable period of receipt of your request. Please email us if you would like to receive a copy of this information-support@shyamvyanjan.com. Shyamvyanjan reserves the right to charge a nominal fee for the processing of this request in accordance with local legislation. You may contact us to correct any of your personal information that is inaccurate, incomplete or out-of-date, or to request that your personal information be deleted. We will use reasonable endeavours to correct or delete your personal information as requested, within a reasonable period of receipt of your request. Deletion of your account from shyamvyanjan will not automatically delete the personal information held about you. If you would like shyamvyanjan to delete your personal information together with the deletion of your account, please follow the steps mentioned-above. Please note that, the deletion of your personal information from our database, will result in we will further not be able to provide you with any services. If applicable, any legal requirement for us to maintain certain records of your personal information shall prevail over your requests. We may require you to prove your identity before providing you with copies of your personal information. 

Changes to our Privacy Policy 

Shyamvyanjan reserves the right to alter all or any part of this Privacy Policy at any time. Any changes thereto, will be notified via the Website and, where appropriate, through e-mail notification. 

Other Websites 

Our Website may have links with other websites. This privacy policy only applies to those Website that are linked with our websites. You should therefore read the privacy policies of the other websites when you are using those sites. 

Contact 

you are welcome, to ask or make any comments, queries and requests relating to our use of your information and should be addressed to: support@shyamvyanjan.com.