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Terms and Conditions

Before ordering for any Goods or Services from this Website, Please carefully go through the following terms and conditions ("Terms and Conditions") set out below. On ordering for any Goods or Services, from this Website or by phone, you are agreed to be bound by these Terms and Conditions.

Introduction

We shyam vyanjan, a brand of http://www.shyam vyanjan.com, unless otherwise stated

  • "Agreement" refers to these Terms and Conditions, the Privacy Policy, any form of order and payment instructions provided to you;
  • "Privacy Policy" means the policy displayed on our Website, which provide details of how we collect and store your personal data;
  • "you", "your" and "yours" are referred to you, as the person accessing this Website and ordering any Goods or Services from the Website or from any other channel provided by shyam vyanjan;
  • "we", "us", "our", and "shyam vyanjan" refers to the Company;
  • "Goods" is in reference to any goods, which we may offer for time to time sale from our Website;
  • "Service" or "Services" refers to any service which we may supply and which you may request via our Website;
  • "Participating Restaurant" is the third party, which has agreed to co-operate with our Company to prepare and/or deliver the Goods or Services.
  • "Food Delivery" refers to any perishable goods or any other form of delivery service, both of which are provided by our Participating Restaurants and also the full responsibility for both of which, are taken by our Participating Restaurants.
  • "Website" refers to our Website http://www.shyam vyanjan.com or our mobile applications on which we offer our Goods or Services.
  • Any contract for the supply of Food Delivery from this Website is between you and the Participating Restaurant; and for the supply of Goods or Services from this Website, any contract is between you and shyam vyanjan. You agree to take particular care, while providing us with your details and warrant that, these details are accurate and complete at the time of ordering. You also warrant that, the credit or debit card details,that you provide are from your own credit or debit card and that you have sufficient funds to make the payment.
  • Food Delivery, Goods and Services purchased from this Website are intended only for your personal use and you warrant that, you are acting only as a principal; any Goods purchased by you are not for resale as an agent for another party, when receiving the Services.
  • You should check that the product you are ordering is suitable for the intended recipient.
  • When ordering from this Website, you may be required to provide an e-mail address and password. You must ensure that, you should keep all these details safe and secure and do not share any information to a third party.
  • If you receive any call by the name of shyam vyanjan asking for your bank details or card details, please don’t disclose it, if you disclose then, shyam vyanjan will not be responsible for that, as shyam vyanjan will never ask for your any bank or card details.
  • We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but if a third party procures unauthorized access to any data you provide, when accessing or ordering from our Website, because of which if you suffer any loss, then we are not liable for that.
  • Any order that you place with us is subject to product availability, delivery capacity and acceptance by us and the Participating Restaurant. When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically, so that you have confirmation, of your order details. You must immediately inform to us, if any details are incorrect. The fact that,once you receive an automatic confirmation does not necessarily mean that ,either we or the Participating Restaurant will be able to fill your order. Once we have sent the confirmation email we will check the availability and delivery capacity.
  • If the ordered Food and its delivery capacity is available, the Participating Restaurant will accept the contract and confirm it to shyam vyanjan. If the details of the order are correct, the contract for the Food Delivery, Goods or Services will be confirmed by text message (SMS).
  • In case, Goods offered by shyam vyanjan were ordered, shyam vyanjan will confirm you regarding the availability and food delivery of your order either together or separately.
  • If we don’t have the stock availability and delivery of the goods you had ordered, we will also let you know by text message (SMS) or phone call.
  • All prices listed on the Website for Food Delivery, reflects the same price the Participating Restaurant charges at the time of listing.
  • All delivery charges listed on the website by shyam vyanjan or a third party assigned by shyam vyanjan are correct at the time of publication; however, we reserve the right to alter these in future.

The total price for Food Delivery, Goods or Services ordered, including delivery charges and other charges, will be displayed on the Website, when you place your order. Full payment must be made for all Goods dispatched and Services provided. Payment has to be made in website, by online payment, e.g. credit card,debit card or net banking.

  • All applicable taxes and levies, the rates there of and the manner of applicability of such taxes are being charged and determined by the Participating Restaurant. Shyam vyanjan is merely collecting the same on behalf of such Participating Restaurant.
  • The entire amount of applicable taxes collected by Shyam vyanjan is directly remitted as it is, to the Participating Restaurants and Shyam vyanjan will not retain any amounts thereof.
  • Shyam vyanjan is not responsible for validating the legal sanctity of the applicable taxes and the manner of its applicability on behalf of the Participating Restaurant. Shyam vyanjan holds no responsibility for the legal correctness/validity of the levy of such taxes. The sole responsibility for any legal issue arising on the taxes shall reside with the Participating Restaurant.
  • The prices reflected on the website/mobile application are determined solely by the Participating Restaurant and informed to Shyam vyanjan at the time of listing. Any change in the prices of menu at the time of placing order is at the sole discretion of the Participating restaurant.
  • The transaction for sale of food or food items is between the Participating Restaurant and the customer. Accordingly, Shyam vyanjan is not liable to charge or deposit any taxes applicable on such transaction.
  • The final tax invoice will be issued by the Participating Restaurant and delivered to the customer along with the order.
  • Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering.
  • If delivery is done by the Participating Restaurant, it is the sole responsibility of the Participating Restaurants to provide Food Delivery in a timely manner.
  • All risk in the Goods and the Food Delivery shall pass to you upon delivery.
  • If you fail to accept delivery of Food Delivery and/or Goods at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you. No money is refundable in this case. If u want this same goods again, then pay extra delivery charges.
    • To deliver the product to you at the place of delivery requested by you in your order;
    • To deliver within the time confirmed by the restaurant;
    • To inform you if they expect that they are unable to meet the estimated delivery time.
  • Please note that it might not be possible for Participating Restaurants to deliver to some locations. If this is the case, our Participating Restaurants or we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address;

Cancellation and refund

  • If you want to cancel the order, then immediately inform to shyam vyanjan customer care:- 18002125008, and quote your order number. If the restaurant accepts your cancellation, no cancellation fee applies. If the restaurant refuses to cancel, e.g. because preparation of Food Delivery has been completed and/or delivery person has already been dispatched. Then it should not be cancelled, and also no refund for such order, which has already been dispatched.
  • We may cancel a contract if the product is not available due to some reason. In that case you will be notified and payment that you have made will be refunded.;
  • If the cancellation was made in time and once the restaurant has accepted your cancellation, we will refund full amount by the same source you make the payment.
  • Amount refund to your account with in 7 working day's.
  • In the unlikely event, the Participating Restaurant delivers a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item.

The issue has to be settled directly with the Participating Restaurant.

Information

We request you to provide accurate and complete information in detail on making order for Food Delivery and Goods or Services, where delivery is to be made. You authorise us to use your personal information provided by you on making your order for marketing and also to such third party, where we believe that the services offered by such third party, will be beneficial for you or is required by law . More information can be found in our Privacy Policy.

You are entitled to request a copy of your personal information that held with us. Please contact us if you wish to request this information.

Linked Sites

There may be a number of links on our Website of third party Websites, which we believe may be in your interest. We do not represent the quality of the Goods or Services provided by such third parties, nor do we have any control over the content or availability of such sites. We will not accept any responsibility for the content of third parties Websites, or the Services or Goods that they may provide to you.

Complaints

Any complain regarding the services or delivery of the participating restaurants or any complain regarding our website or product. All complaints should be addressed to:- support@shyamvyanjan.com. Or call to 18002125008 We take complaints very seriously and aim to respond to your complaints within 2 working days.

Limitation of Liability

  • Great care has been taken to ensure that, the information available on this Website are correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that, the use of our Website will be error free or fit for your purpose and time. That defects will be corrected, or the site and the server that makes it available, are free from viruses or bugs and represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether expressed or implied, relating to fitness for purpose or accuracy.
  • By accepting these terms of use, you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third party website, or your consumption of any food or beverages from a Participating Restaurant.
  • We disclaim any and all liability to you for the supply of the Food Delivery, Goods and Services to the great extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you, such liability is limited to the amount you have paid for the relevant Goods or Services. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
  • We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.
  • We shall not be held liable for any failure or delay in performing Services or delivering Goods, where such failure arises due to any act or omission, which is outside our reasonable control, such as, all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.
  • If we have contracted to provide identical or similar order to more than one Customer and are unable to meet our obligations due to any reason of an event, we may decide at our absolute discretion, which orders we will fill and upto what extent.
  • The products sold by us are provided only for private, domestic and consumer use. Accordingly, we do not accept the liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss of claims from third parties, arising out of the use of the Website or for any products or services purchased from us.
  • We have taken all reasonable steps to prevent Internet fraud and ensure that, any data collected from you, is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event, for any problem in our secure computer servers or those of third parties.
  • In the event shyam vyanjan has a reasonable belief that, there exists an abuse of vouchers and discount codes or in suspected instances of fraud, shyam vyanjan may cause the shopper (or customer) to be blocked immediately and reserves the right to refuse its future service. Additionally, there should exist an abuse of vouchers or discount codes. shyam vyanjan reserves the right to seek compensation for any violtion,
  • Offers are subjected to Shyam vyanjan's discretion and may be withdrawn at any time without any notice.

General

  • All prices are in Indian Rupees. GST is included where ever indicated.
  • We may subcontract any part or parts of the Goods or services, that we will provide you from time to time and we may assign or innovate any part of our rights, under these Terms and Conditions without your consent or having any requirement to notify you.
  • We may alter or vary the Terms and Conditions at any time without any notice.
  • Payment must be made at the time of ordering for Food Delivery, Goods or Services from us, either by credit card, debit card and net banking or at the time of delivery by card swap. Failure to pay on time will result in cancellation of your order.
  • Do not use or launch any automated system or program in connection with our website or its online ordering functionality;
  • Do not collect or harvest any personally identifiable information from our website, you can use the communication systems provided by our website, for any commercial solicitation purposes, solicit for any reason whatsoever, any users of the website with respect to their submissions to the website, or publish or distribute any vouchers or codes in connection with the website, or scrap or hack the website.
    • If any terms or conditions of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that, such term or condition shall be deemed to be deleted, and the remainder of the Agreement shall continue in force without such term or condition.
    • These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of India. The parties hereto, submitted the exclusive jurisdiction of the courts of India.
    • No delay or failure on our part to enforce our rights or remedies, under the Agreement shall constitute a waiver on our part of such rights or remedies, unless such waiver is confirmed in writing.
    • Those Customers who places order with shyam vyanjan are liable of receiving promotional SMS, irrespective of their number being registered under NDNC. If customer wishes not to receive promotional SMS, they may contact us on our support@shyamvyanjan.com
    • These Terms and Conditions and a contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with India Laws. Both we and you hereby submit to the non-exclusive jurisdiction of the Indian Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.
    • The voucher calculation is subjected to Shyam vyanjan's discretion and it may be altered at any time ,without any notice. The voucher can discount any/all of the components including food cost, taxes, fees and likewise.
    • Any Service Fee/Delivery Fee charged by Shyam vyanjan is subjected to prevail GST Rates.